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Brilliance began online business in March
2007 and has its headquarters in West
Palm Beach, Florida. However
the parent company has been in the line of manufacturing diamonds and fine
jewelry for over eighteen years.
Products
The store offers their selection under the classes of
diamonds, jewelry and engagement. Jewelry is further classified as rings,
earrings, bracelets, necklaces and pendants. Those interested can also opt for
‘design their own ring' facility. In the section of diamonds, one can search
for the stone based on its shape or the right price range. A previously seen
diamond can also be recalled by entering its stock number.
Services
Customer service at the store can be reached both by phone
and email. The facility of live chatting can also be availed at the site. The
store offers a 30-day return policy in case of product dissatisfaction. Free
shipping is also offered for every order. Each product is accompanied with a
detailed appraisal, a jewelry cloth and CD. The CD comprises of digital images
of the product, along with electronic versions of appraisal and certificate. The
store can also add the product to the customer's insurance plan. When gifting,
the store also offers gift receipts which do not list the price, but give the
gift receiver the convenience of exchanging, if need be. Customers can track their orders online by providing
their order confirmation number and billing zip code.
Modes of payment
The store accepts payments through all popular means on
online transfers. These include checks (personal and certified checks are also
accepted), money orders and credit cards (Visa, Mastercard, American express
and Discover are acceptable). For purchases over the amount of $500, customers
can opt for wire transfers and get a discount of 2%. Finally, buyers can also
opt for financing options from the National city bank.
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