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Diamond.com is an online diamond store that has been dealing
in certified diamonds since 1999.
Products
The range of products offered is classified on the basis of
engagement, jewelry, watches and rings. Customers can also choose to shop on
the basis of materials like platinum, gold, gemstones etc. Shopping can also be
done, based on the product, such as bracelets, pre set rings, loose diamonds,
ear rings or other forms of jewelry Finally,
customized rings can also be self designed using their three step process of
selecting the diamond shape, setting and ring. All products purchased at the
store are packed in a free
specially designed gift box, with which a personalized message from the sender
can also be included. The store also offers Canadian diamonds.
Services
Customer service provided is quite useful and can be reached
by a toll free number and by email. Live help is also available. Catalogs can also be
availed. Free shipping is offered to all customers in US (except Hawaii) and Canada. However for international
orders, the store charges a fixed sum of $50 which also includes insurance. The
store offers a 30-day money back guarantee, whereby return shipping is offered
at no extra cost to the customer. Also if merchandise becomes defective after
90 days of purchase, the store accepts the item and has a professional jeweler
look into it. A probable course of action is then decided. All bridal and
engagement rings are accompanied with an appraisal and a certificate. Once an
order is placed, buyers also have the option to check the status of their order
online.
Payments
The site accepts payments by credit cards like Visa,
mastercard, American Express or Discover. Besides this, money wire and personal
checks can also be used for making payments.
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