Diamond.com is an online diamond store that has been dealing in certified diamonds since 1999.

Products

The range of products offered is classified on the basis of engagement, jewelry, watches and rings. Customers can also choose to shop on the basis of materials like platinum, gold, gemstones etc. Shopping can also be done, based on the product, such as bracelets, pre set rings, loose diamonds, ear rings or other forms of jewelry Finally, customized rings can also be self designed using their three step process of selecting the diamond shape, setting and ring. All products purchased at the store are packed in a free specially designed gift box, with which a personalized message from the sender can also be included. The store also offers Canadian diamonds.

Services

Customer service provided is quite useful and can be reached by a toll free number and by email. Live help is also available. Catalogs can also be availed. Free shipping is offered to all customers in US (except Hawaii) and Canada. However for international orders, the store charges a fixed sum of $50 which also includes insurance. The store offers a 30-day money back guarantee, whereby return shipping is offered at no extra cost to the customer. Also if merchandise becomes defective after 90 days of purchase, the store accepts the item and has a professional jeweler look into it. A probable course of action is then decided. All bridal and engagement rings are accompanied with an appraisal and a certificate. Once an order is placed, buyers also have the option to check the status of their order online.

Payments

The site accepts payments by credit cards like Visa, mastercard, American Express or Discover. Besides this, money wire and personal checks can also be used for making payments.