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The James Allen diamond store was founded in 1998 with the
simple mission to provide engagement rings studded with quality laboratory
certified diamonds at good value. What began as an experimental online jewelry
store started by James Allen Schultz and his wife has today emerged as a highly
successful venture. Here is more information about the online store.
About James Allen
James Allen is an online retail store with a website that is
well organized, easy to use and navigate and offers many special features. Ordering
products on the site is easy and can be done either through adding products in
the shopping cart on the website or by placing orders through phone. The store
provides grading reports from reputed laboratories like the GIA and the AGSL for
the diamonds it sells. The store has regularly been featured in prestigious
publications like ‘The Washington Post, ‘NBC news' and ‘National Public Radio'.
Its customer service is rated to be one of the best with extremely helpful and
informed personnel, however a few customers have also expressed dissatisfaction
with the same.
James Allen Products
Both loose diamonds and those studded in various metals for
studs, pendants and rings can be availed here. The site offers gifting ideas
based on price ranges, occasions and designs. Finally the store offers an
exclusive section on hearts and arrows diamonds and customers can easily go
through the selection offered on the site. This is one of the few sites that provide
three dimensional views of all the diamonds it stocks, giving customers a clear
idea of what they are purchasing. Designer diamond jewelry like the M Geller
collection, Sara Blaine collection, Danhov collection and Leon Popov collection
are also available at the store.
Their Services
The site allows customers to customize their own ring or
design their own diamond studs. A 100% money back guarantee is offered if
customers are not satisfied with their purchase. Customers may thus return a
purchased item within 30 days of the shipment date and avail a full refund. The
store also offers free resizing services within 60 days of purchase of the
item. A lifetime warranty is offered to certify that products are free of any
manufacturing defects during the time of delivery. Besides this, the store
offers three special policies. These are the two year buy back policy, lifetime
upgrade policy and the diamond purchase program. As per the two year buy back
policy, customers can sell back their loose diamond to the store within two
years of purchase, at 70% of the original purchase price. As per the lifetime
upgrade policy, loose diamonds purchased from the store can be exchanged at
100% credit for replacement diamonds that are greater in value. Finally as per
the diamond purchase program, any diamond purchased from any store can be
assessed and sold to the organization. The site also offers the feature of
tracking the status of an order placed at the store.
Payment and processing policies
Different modes of payment are offered at the store and
customers can choose from wire transfers, personal checks, money orders and
certified checks. Major credit cards such as Visa, Mastercard, Discover and
American Express are also accepted at the store. Free shipping services are
offered within the United
States irrespective of the price of the
item. While items of value over $500 are shipped through FedEx priority
overnight, lesser value goods are sent through the FedEx two day saver. All
items are insured and registered for their full value. Shipping and insurance
for international customers is offered at $50 plus one percent of the value of
goods purchased.
Small Issues with James Allen
As with any online store, James Allen diamonds also has its
set of dissatisfied customers. Online research revealed that some customers
were unhappy with the customer service that was not as they expected when the complete order
was not placed with the site. Few customers also expressed dissatisfaction with
the time taken for delivery of the diamond.
James Allen diamond store is well known for its personalized
service, many buyers prefer this online store. Its innovative
features like 3D views and good service make it a preferred choice for many.
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