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What makes Mondera different from other online jewelry
stores is that this store has a century old brick and mortar that was started
by the well respected Mouawad family of the jewelry industry. The online store
has an easy to use and attractive interface that makes shopping for jewelry
online a pleasant experience.
About Mondera
While the story of offline Mondera began way back in the
1860s, the online store was founded in 1999 by Fred and Pascal Mouawad. The
store offers the guarantee that each of its diamonds is graded by top of the
line laboratories like the GIA and AGS. The store also offers designer jewelry and
various special offers that can be availed by subscribing to the Mondera
newsletter available at the site.
Products
A range of products that are well organized and can be
chosen on the basis of pricing, occasions or design are presented at the site.
Loose diamonds can also be selected based on shape and pricing. Customers also
have the option of custom designing their own ring, studs or diamond pendants. The
graphics on the site load quickly and customers can easily navigate through
life sized images to get a better idea of the diamond they are purchasing. In
order to make purchasing diamonds easier, the store also recommends diamonds
and gives details on recent trends through showcasing what recent diamond sales
have been made. Finally diamonds have also been classified on the basis of
finest quality, fine quality, very fine quality and largest size for the price
paid.
Services
Customers at Mondera can avail of a thirty day money back
guarantee. Besides ordering products online, one can also choose to place
orders through phone. The best service offered by Mondera is its chat facility,
which allows customers to pose questions and get quick answers even during last
minute shopping. Transactions are secured with the digital authentication
services of Verisign and SSL. Finally the customer service support is useful
and also available on weekends and evenings.
Payment and processing
Payments can be made through any of the major credit cards
that include MasterCard, Visa, Discover, Diners club and American Express. The
site also allows users to pay by phone wherein the credit card number and
details of the order can be given on phone. However for payments exceeding
$100,000, only wire transfers are accepted. Insured air shipping is offered on
the products free of charge within the US. International shipping charges
of $40 are levied on diamonds purchased here. Orders placed with the store can
easily be tracked and if the customer desires to, can easily be cancelled
online.
Issues with Mondera
While Mondera is a technologically well managed site,
downloading images of diamonds can occasionally be a slow process same goes for
the loading of the site. Most of the designs offered on the site are
traditional. So those looking for more unusual designs can consider comparison
shopping first. Few customers have also complained of delayed shipment and an
unresponsive email service.
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