Unlike policies, warranties offered by diamond sellers
usually define the obligation to a customer whereby the article sold (in this
case a diamond) is as factually stated or legally implied by the seller. Today
most products come with guarantees and diamonds are no different. Kinds of
warranties include lifetime warranty, extended warranty and express warranties.
Diamond sellers online, usually offer the following types of warranties.
Lifetime guarantee:In a competitive market, most products today
come with lifetime guarantee and so do diamonds. Stores like James Allen provide a promise that the
diamond jewelry purchased will be free of manufacturing defects and can be exchanged
if it does not do so. However, customers will do well to read the fine print where
it says ‘conditions apply'. These will cover the areas where a diamond cannot
be exchanged, like in cases of treatment, breakage etc. Repairs can also
usually not be availed in cases like prong smoothening, repair of shanks or
clasps in jewelry. However in the case of James Allen, jewelry damaged from
normal wear and tear is repaired at cost, while repairs are free of charge for
jewelry with structural defects. This is also known as limited lifetime
guarantee whereby the online store offers guarantee against manufacturer's
defects. However if the product is damaged due to careless use, its repair is
often not covered. Such stores may offer free of charge repairs, but may ask
the customer for shipping fees.
Extended warranties:Some online diamond merchants also
offer an extended guarantee that covers repair of diamond set jewelry after the
specified period of warranty also. Extended warranties are usually offered to
special customers or to customers who pay the required amount of money needed
to avail an extended warranty. For example, www.diamondharmony.com offers a
90-day warranty on certain repairs and services. However a one-year extended
warranty can be availed only through purchase of the policy within one month of
diamond purchase. Fine print of the plan will reveal its cost, what all the
policy covers and what is not covered under the plan.
Warranties for special
diamonds: If you are purchasing an enhanced diamond, then you must consider
stores that offer some guarantee on them. For example, www.diamonds-usa.com offers life time
warranty on clarity enhanced diamonds. Hereby such stones purchased from the
store will repair the enhancement free of charge in case of complaints.
Lowest price
guarantee: Online firms promote themselves on diverse strengths, and lowest
price guarantees are one of them. Here the company specifies that it offers the
lowest price on the Internet for a particular range of its products. It also
specifies that if customers find a diamond of similar quality at a lower cost,
they can ask for a full refund. However to avail this, the diamond in question
and the site it is compared on must meet certain guidelines laid down by the
company. Abazias diamonds also claims
that in case a customer finds a similar diamond listed at a lower price, the
organization will match or beat the price.
Authenticity
guarantee: This guarantee usually accompanies designer diamond wear. In
this case it ensures that the diamond jewelry purchased from a designer or
special collection is exactly the same as specified. Such a guarantee also
accompanies the advertisements of people trying to resell their diamonds on ebay or www.bidorbuy.com
. Authenticity guarantee often comes handy while reselling a diamond. Thus a
stone purchased from a reputed seller with a certificate from a reputed
laboratory is easier to sell as it is accompanied with all the relevant
paperwork.
Other features
guarantee: Different online stores provide guarantee on different features
of the diamond. Some stores that specialize in signature diamonds, provide
guarantee of diamonds that give the maximum dazzle. Few stores provide the
guarantee of excellent cut or special shapes also. Some stores like www.kay.com provide mounting guarantee also,
whereby the diamond purchased from the store is guaranteed for one year for the
quality and workmanship of its mounting. If the mounting breaks during the
guarantee period, it will be repaired or replaced without extra charge.
Quality/ Satisfaction
guarantee: As per this, the store guarantees that the diamonds it offers
are 100% natural and are not treated in any manner. The satisfaction guarantee
offered by www.abazias.com promises that
the diamonds it sells are not laser drilled, chemically treated or clarity
enhanced.
Online transaction
guarantee: In order to make customers feel more secure about online
transactions, few sites like seaofdiamonds
also offer online transaction guarantees. As per this all transactions made
with the site are 100% safe. Customers will thus not be held responsible for
any unauthorized charges made to their credit cards as a result of shopping
with the site.
Terms and conditions:
All warranties come with their own set of terms and conditions that must be read
thoroughly before customers choose to avail the benefits. For example, Novori diamonds offers warranties only to
original owners and does not allow them to be transferred to others. Also while
James Allen has 100% money back
guarantee in case of dissatisfaction, products that show signs of wear and
alteration are not accepted. Restocking fees are also charged for certain
diamond rings purchased at the store. Most sites offer instructions on how to
use their warranty benefit. This would include mentioning the warranty code,
which gives the seller immediate access to seller's details and date of
purchase.
Warranties are a promise that the product purchased will
completely meet the expectations of a customer. However before buying the
product because of a good warranty, read the fine print. Comparison shopping
can also help you decide on what warranties other sites employ. If you are
still doubtful whether the deal sounds too good to be true, do not hesitate to
ask the firm or third party advice. We at Gemisimo are there too, to help you
decide on what is best.